Please ensure that the items you are returning are in accordance with Spotlight’s Return Policy.
If you have changed your mind about your purchase, Spotlight will offer you a refund provided that:
- Goods are returned or exchanged within 28 days from the purchase date (exclusions apply). After this period you may not be entitled to a refund or exchange.
- You produce your original Spotlight register receipt, online tax invoice or other adequate proof of purchase at the time you return the item.
- The goods are in the original packaging, including any accessories and instruction manuals.
- The goods are in their original condition and have not been used or damaged in any way.
- The product is not one of which a change of mind return is not available (see below).
Spotlight reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Goods on which a change of mind return is not available
Spotlight will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Cut lengths of fabric, lace or ribbon
- Clearance items
- Bridal fabric
- Sewing Machines & Overlockers
- Crafting Machines
- All Made to Measure or custom made goods (including but not limited to curtains, blinds, tracks and shutters)