Spotlight Returns Policy
Our returns policy is in addition to your rights under the Malaysia Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Returns
Spotlight will not accept the return or exchange of products if you have changed your mind about your purchase of products.
Spotlight will accept product returns and provide you with an exchange e-gift card, refund or repair where:
- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
You can present your Spotlight register receipt, online tax invoice or other adequate proof of purchase.
Spotlight may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Spotlight reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Note:
In order to process your return, we may, at our discretion, request and record your ID and personal information. Any personal information you provide will be managed in accordance with Spotlight’s privacy policy which can be viewed here.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.
Our goods come with guarantees that cannot be excluded under the Malaysia Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Spotlight reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
Your original Spotlight register receipt or online tax invoice are the best form of proof of purchase
Refunds will be issued using your original payment method
Gift and e-Gift cards are not redeemable for cash
How to return a faulty product ordered on Spotlight Online
Products ordered online with Spotlight you will need to submit an enquiry with our Customer Care team. You will need your online tax invoice (email receipt) as information on this is needed as proof of purchase.